Shipping Methods

We are based in Brisbane, Australia and send all orders via Australia Post.

For delivery time estimates to your location, visit the Australia Post website.

Within Australia

Standard post (with tracking): 2-6 business days

Express post (with tracking): 1-2 business days

International locations

Standard post (with tracking): 5-12 business days, depending on location

Returns + Refunds

If you are not happy with your product, please feel free to get in touch with us and send photos were possible. Usually this will be resolved either through…

• Adjustment and re-send of product

• Refund

As our orders are individually personalised for each individual customer, we don’t offer returns or exchanges, except for non-personalised envelopes.

Cancellation

If you need to cancel your order for any reason, please get in touch with us ASAP before we begin to work on the proofs for your order.

Postal Issues / Delays

You should receive a tracking number with your dispatch notification when we ship your product. To check the whereabouts of your order, please use this number on the Australia Post website.

If there has been a delay of more than a couple of days past the estimated shipping time, please get in touch with us and we can contact Australia Post for you. Occasionally a parcel might be delayed, and we are usually able to liaise with Australia Post to locate it and get it to you asap.